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Faq

Frequently Asked Questions ...
 

We make no estimate because all our prices and availability are visible and updated every day on our website www.Dengueri.com.

If you want to estimate the amount of your purchases, just follow the steps (registration, carrier choice, payment mode) and go to the summary page of the last order, print it before finalization.

 

I can not find the part I'm looking for.

Did you use our search engine? You also have the opportunity to browse the different categories of the site.

I have the reference or code of the manufacturer.
Just type it in the "Simple keyword search" box found in the search field on the right. Do not type the mark, only the code.

When will my order be shipped?
If all products are in stock, orders placed Monday through Friday will be processed and shipped: - the same day for any purchase made before 12H. - the next working day for others. No delivery will be made on weekends or holidays. Delivery times depend on the carrier's choice. Additional time is required for payments by check or bank transfer.

How do you bring a coin?

Contact us by email at reclamation@Dengueri.com and we will send you the steps to follow. No returns will be accepted without our agreement and the returned merchandise must not be unpacked. What is the warranty on parts? Please see our terms and conditions on this page.

What is the cost of transportation?
The fees are based on the weight of the pieces. I am not in France but why should I pay VAT? In order to receive tax-free invoices when you are in a country of the EEC, you must indicate your VAT registration number.

Can I choose Paypal without having a paypal account?
Yes, you can pay by credit card like any other bank. I want to order for an administration but I can not pay by credit card, how? During the validation of your order, you have the possibility to pay by check or bank transfer. The goods are shipped upon receipt of payment.

If I pay by check or bank transfer, when do you ship the goods?
Your order is validated 15 days after receipt of payment of checks and immediately for transfers. After validation, if the parts are in stock, they are left the same day, otherwise there is a delay depending on our supplier.

How can I use my promotional code?
In the last step of the ordering process, you must activate your coupon code in the box: "coupon code". Some coupons are limited in time. The amount of your voucher is used and consumed in its entirety: it can not be divided. Example: if you have a voucher of 10 €, the amount of your order is 9 €, the voucher can not be used Note: You can not accumulate good sales between them. After validating your voucher, the voucher will be consumed in full according to the amount of your order: if the amount of your order is higher than your voucher, you will have to adjust the difference.

I still have not received my order, what to do?
For items that are not in stock, we estimate a delivery date corresponding to the usual delivery time of the supplier concerned. Despite all the care we take in this estimation, we remain dependent in some cases on eventualities from our partners. Our purchasing department is doing everything possible to reduce these delays. I do not understand what is the delivery time On the product card, the items in stock are indicated "available" in green. For others, we give you an indicative time (usually 1 week). According to our suppliers, deadlines vary.

I forgot my password !
If you have forgotten your password, click here Do you have a phone number? At this time, we prefer to communicate with you by "chat" or email (except weekends and holidays).